Everyone is talking about cloud or hosted services especially with telephony, but there are still some environments when an on premise solution is more advantageous.
On-premise telephony (where the phone system hardware and software are hosted at your own site rather than in the cloud) offers several clear benefits, especially for certain types of organisations.
A Device and App for Everyone
On premise solutions offer a range of IP handsets and softphones suited for businesses of all sizes and industries.
You can take advantage of high quality hardware and/or a softphone on mobile devices and laptops/desktops and optimise your time in or out of the office.
We’ve listed some of our more popular devices to give you an idea of what’s available.
Yeastar Partner & Mitel Gold Partner
We are excited to have expanded our portfolio to include Yeastar as a solution available to offer our customers for on-premise telephony.
We are proud to be a Gold Mitel Solutions Partner, demonstrating competence in Sales, Support and Customer Service across their premium portfolio.
Upgrade or Migrate with VSL
With over 20 years’ knowledge and experience of working with telephony platforms, VSL are ideally suited to provide you with maintenance contracts and/or upgrade paths. This includes:
- Mitel MiVoice Business
- Yeastar P Series
- Contact Centre working
- Predictive Dialling
- Softphone Applications
- Call Recording
- Web Chat
- WhatsApp and SMS
- Voice AI
When you upgrade with VSL, we can also buy back and recycle your redundant hardware, saving you money to embrace new and emerging technologies.
Benefits and Considerations for On Premise Telephony
- Internal calling continues to work even if internet connection goes down – ideal for education, hospitality, large campuses;
- Predictable long term costs – lower recurring subscription fees;
- Ideal for organisations with one or few permanent sites rather than highly mobile workforce
- Good for mixed estates with CAT 5 and legacy cabling
- Advanced features still being developed for on premise
Without the right tools, the modern contact centre can be a chaotic place with customer interactions coming in on every channel, including calls, web chat, email and social media. Mitel’s award-winning ‘MiContact Centre’ provides tools such as skills-based routing and resource optimisation that can help you gain new efficiencies in handling these interactions.
Mitel MiCollab delivers unified messaging, mobility, teleworking, audio, web and video conferencing services tailored to the needs of today’s mobile workforce. Build better connections using IM, voice, video or full web collaboration from any location and on any device, as a single point of access to all communications and collaborations tools.
Our market leading Call Recording features provide customers with exceptional and intuitive search functionalities, including CLI, extension number or time of day and transcription. Users are able to efficiently identify and categorise recorded calls based upon their specific needs.
VSL are proud to offer our customers DECT cordless handsets from Mitel. Mitel is a leading manufacturer and developer of DECT systems worldwide. Mitel’s unique DECT solutions provide over-the-air synchronization, enhanced signal strength, advanced security protocols, reliable connections, and superior audio over a variety of communication networks. We can provide SIP-DECT, IP-DECT and WiFi solutions to meet the needs of different businesses.
Enquiry Form
If you have an enquiry, why not get in touch and one of the team will get back to you.