As a Hertfordshire-based company with strong ties to the local community, VSL‘s engagements with non-profit organisations are mostly intuitive and informal. That’s why when all the [...]

The Cloud is altering the way customer service is designed. Customers are used to anytime-anywhere access to information and services, and displeased clients do not hold back from sharing their [...]

As accountancy firms increasingly move their processes to the Cloud, users have come to expect immediate grievance redressal, rich customer experience, and lower service costs. Accountants are [...]