As accountancy firms increasingly move their processes to the Cloud, users have come to expect immediate grievance redressal, rich customer experience, and lower service costs. Accountants are [...]

After John Greenwood spoke at our Future of Contact Centres event earlier this month and mentioned the new and improved secure telephone payment deadline report was imminent, we have been waiting [...]

Compare the Market has enlisted the help of Google to overcome the challenge of mobile page opening times, identifying that improving page load times have a direct impact on customers positively [...]