As part of West Norfolk Academies Trust, Springwood centralised some of their operations to maximise network resources, from VPN access to firewalling.
The Mitel applications have provided users with more information to choose how best to communicate, not only making efficiencies but also improving our client interactions. Critically though the new phone system allows users to communicate wherever they are while the business still retains control to centrally audit and manage all communication.
From start to finish we have been hugely satisfied with VSL, and look forward to expanding as the years go by with the assistance of their skilled and knowledgeable technical staff and account managers.
VSL was a constant presence both on-site during the implementation and afterwards via customer support in what ended up being a faultless transfer from our fixed Toshiba system to the Mitel Cloud solution. Retaining constant communications with our existing and prospective clients is of paramount importance and VSL understood this from the outset.
On a very tight deadline to link our offices around the UK to our data centre, VSL was able to begin implementation straight away enabling us to launch as planned and on-time. They painlessly migrated existing on-site infrastructure into their cloud-based VoIP platform working tirelessly to resolve issues on the rare occasion they occur and keeping us in the loop every step of the way.
We have been with VSL for around a year now and I thought I would say I’m so glad we went with VSL! Very satisfied with the service and the equipment, so thank you from both Keeley and I and the company.
We’ve been really impressed with is VSL’s customer service. It’s vital to have reliability and resiliency in our communications, to support our education strategy. VSL came in and really worked with Capita and ourselves to create a solution with our best interests at heart. The new system does everything we want it to and more, VSL absolutely delivered for us.
We've been with VSL for many years and have always found their rates and services very good. We recently upgraded our phone system and they couldn’t have been more helpful over this transition. It was up and running in no time and we recommend highly our Mitel 5360 IP Phone system.
VSL have looked after our growing business for 8 years and given us consistently brilliant service, we have added and moved our systems on numerous occasions and each time it’s been a smooth operation.
We have been using VSL for a number of years now and the service we receive from them is impeccable. Graham is our main point of contact and always goes above and beyond whenever we need him. Would highly recommend.
We needed a consultant rather than a salesperson, and when we found VSL, that’s what we got. VSL’s call centre solution has certainly had a very positive impact. We achieved real business improvements overnight. Post-implementation customer satisfaction surveys show that over 95% of customers rate our service as good or excellent.
We wanted a managed solution that provided us with our own private telephone system. The Mitel enables us to have applications and features that enhance our business communications here and now, but also offers us the opportunity to add collaboration, mobile twinning and presence at some point in the future.
We’re so pleased with our new telephone system. It has met all of our needs and expectations and the cost savings we are making will have a really positive impact on our school as we can reinvest into other projects. We knew we could trust VSL having worked with them before, and they have delivered for us once again.