As this insurance company has grown, they have leveraged the flexibility of Mitel Business Contact Centre Solutions, now running over 200 users.
Technology is enabling insurance companies to transform the way they use telephone systems for compliance and streamlining their Statement of Fact.
As well as call centre solutions that start from a small number of seats, we help insurance companies navigate the compliance issues, especially PPI compliance, to deliver solutions that are allowing them to grow.
- Complete client communications with cloud telephony, great for compliance and Statements of Fact.
- Comply with GDPR and privacy policies for your calls and data with secure, robust and compliant networks.
- Efficient handling of communications with clear call distribution and integrated solutions that combine chat, social and telephony.
- Use our insurance industry expertise for your telephone system, with free initial advice and consultancy.
The Challenges for Insurance Companies
To remain competitive, insurance brokers and large insurance companies are looking at ways to streamline their business communications. Meanwhile, customers are demanding higher levels of service; varied channels to communicate, such as chat and social platforms; and reassurance over data security. This has created an ever-changing landscape to deliver compliance and regulation alongside customer satisfaction.
Meanwhile, the insurance companies are driving to be able to easily access and audit details for Statements Of Facts and customer conversations, and, manage the cybersecurity challenge of data management, online payments and PCI-DSS compliance.
Automatic Call Distribution systems (ACD) deliver some of these features and with the advent of cloud solutions and secure technology architecture across systems, insurance companies can now take advantage of fully integrated systems that manage the customer experience, without compromising on security or compliance.
Measurable, Trackable Contact Centre Solutions
If you can’t measure it, you can’t manage it. At the core of our contact centre solutions for insurance companies is a rich reporting component that delivers comprehensive historical reporting, real-time monitoring, lifecycle reports, and advanced data filtering and search capabilities. These tools help managers see the big picture and pinpoint problem areas to effectively measure and manage performance.
Proactive, Secure Telephone Systems for Insurance Companies
Not only do we understand the challenges that insurance companies face with their telephone solutions, we have the experience with a number of customers in the insurance sector.
From ACD solutions that route your calls intelligently, to compliance and payment solutions that are secure and PPC compliant, we partner with industry leaders to deliver solutions that suit your business needs, even if you have bespoke requirements.
Our contact centre solutions deliver to your customers’ expectations in the way they want to communicate. With website integration, and web chat and social conversation that combines with voice, we create an experience that delivers excellent customer service and keeps your audit trail complete.
Meanwhile, for payment processing, we have systems that integrate directly into your system that comply with PCI regulations and reduce your exposure to cyber threats.
If you have an enquiry, why not get in touch and one of the team will get back to you.