Here’s what our customers have to say….

“The Mitel applications have provided users with more information to choose how best to communicate, not only making efficiencies but also improving our client interactions. Critically though the new phone system allow users to communicate wherever they are while the business still retains control to centrally audit and manage all communication.”
J C Rathbone
“We’re so pleased with our new telephone system. It has met all of our needs and expectations and the cost savings we are making will have a really positive impact on our school as we can reinvest into other projects. We knew we could trust VSL having worked with them before, and they have delivered for us once again.”
Channing School
“We have been using VSL for a number of years now and the service we receive from them is impeccable. Graham is our main point of contact and always goes above and beyond whenever we need him. Would highly recommend.”
Gainsborough FS Limited
“We were moving offices and upscaling our sales team, so required a bespoke Mitel phone system with call centre/holding facilities, music, listen-in/review and call statistic features. Jackie was quick to attend our site for a face to face and give respective quotes within 24 hours. The installation went smoothly over just a few hours, and our 5340 handsets are powerful and customizable as our business grows, with the ability to add on further lines whenever we require. Further additions have included Bluetooth headsets which are superb and have assisted in our sales teams productivity. From start to finish we have been hugely satisfied with VSL, and look forward to expanding as the years go by with the assistance of their skilled and knowledgeable technical staff and account managers.”
MacColl Media
“VSL have looked after our growing business for 8 years and given us consistently brilliant service, we have added and moved our systems on numerous occasions and each time it’s been a smooth operation.”
“We wanted a managed solution that provided us with our own private telephone system. The Mitel enables us to have applications and features that enhance our business communications here and now, but also offers us the opportunity to add collaboration, mobile twinning and presence at some point in the future.”
“It was important for us to work with a supplier that we felt we could trust and one that shared a similar business ethic to ourselves. We needed a consultant rather than a sales person, and when we found VSL, that’s what we got. VSL’s call centre solution has certainly had a very positive impact. We achieved real business improvements overnight. Post implementation customer satisfaction surveys show that over 95% of customers rate our service as good or excellent. Staff are able to do their jobs better and enjoy their work more. As managers we have far greater knowledge of our customer service levels. We can take action based on real time data to apply our staff in the best way. Call handling time has improved, waiting time reduced and wrap up time improved – all of which are helping Adrian Flux continue to deliver great service to our customers.”
Adrian Flux
“We’re really happy with the new system and it has helped us to settle into our new school effortlessly. What we’ve been really impressed with is VSL’s customer service. It’s been a huge project of rebuilding the school and it was vital to have reliability and resiliency in our communications, to support our education strategy. VSL came in and really worked with Capita and ourselves to create a solution with our best interests at heart. The new system does everything we want it to and more, VSL absolutely delivered for us.”
Thomas Tallis School
“We have been with VSL for around a year now and I thought I would say I’m so glad we went with VSL! Very satisfied with the service and the equipment, so thank you from both Keeley and I and the company.”
“When CVR Global started we had a very tight deadline to link our offices around the UK to our data centre. Jackie, our account manager came in to the office and during the meeting a solution was fully developed. Following the meeting Jackie returned to VSL and the staff were able to begin implementation straight away enabling us to launch as planned and on-time. When it came to voice communications we required a managed telephone system that enabled communications between our UK as well as our overseas offices. VSL were able to painlessly migrate existing on-site infrastructure into their cloud-based VoIP platform whilst keeping our existing numbers. The web browser management tool provided by VSL makes administration of call groups, voicemail etc. easy as new people join CVR Global. The staff at VSL are always available on the phone and email, they work tirelessly to resolve issues on the rare occasion they occur keeping us in the loop every step of the way.”
CVR Global
“We have been with VSL for many years and have always found their rates and services very good. We have recently upgraded our phone system and they couldn’t have been be more helpful over this transition, it went very smoothly indeed. We now enjoy using the new phones with the extra functions that allows us, like our company contacts phone lists, and the new touch screen desk sets that allows helpful functions like reaching other office extensions and transferring calls at the touch of a button. It was up and running in no time and we recommend highly our Mitel 5360 IP Phone system.”
Special Treats
‘VSL were a constant presence both on site during the implementation and afterwards via customer support in what ended up be a faultless transfer from our fixed Toshiba system to that of the Mitel Cloud solution. Retaining constant communications with our existing and prospective clients is of paramount importance, the industry in which we operate is fast moving, ever changing and challenging VSL understood this from the outset. Both the premises move to temporary accommodation without losing that constant contact with our clients and the increased functionality with the new system were the main drivers and VSL delivered on both. The next stage is to look for a permanent premises and with hosted telephony, it is just business as usual.”
Great Guns