VSL have provided contact centers for hundreds of organisations in industries including insurance, finance, manufacturing and retail. They are diverse in terms of their size, set up and function. They all have one thing in common –the requirement to find a partner that understands their objectives, can deliver on their promises and provide long term support and development.
While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods (like social media, SMS, Web chat and email) and demanding the flexibility to interact with companies through their preferred media. Today’s organisation must adapt to provide a convenient, satisfying and consistent customer experience at all times. What’s more, economic downturns and an evolving marketplace have made reducing costs and raising operational efficiency increasingly crucial—all while remaining compliant with industry regulations and compliance policies. The challenge lies in offering a flexible, intimate customer experience without compromising your bottom line.