Semafone Secure Payments enables contact centres to take personal data securely over the telephone.
The patented data capture method collects sensitive information such as payment card or bank details directly from the customer’s telephone keypad for processing. Eliminating the need to record or store sensitive payment data – instead, this goes directly to the Payment Service Provider.
This solution protects against the risk of fraud and the associated reputational damage but also ensures compliance with industry regulations such as PCI DSS and MiFID II.
Semafone can integrate fully with your existing infrastructure, including your voice recording and CRM Systems, and also with your chosen Payment Service Provider. Semafone is a certified PCI Payment Application Data Security Standard (PA-DSS) solution.