The Future Of Contact Centres

7th November – London

compliance : customer engagement : technology

Join VSL and some leading names in the industry to take a look at the latest technology for contact centres.

Gauge the impact compliance may have on your organisation and explore new opportunities for efficiency and customer engagement.

7th November 2018

Mitel, 10th Floor,
155 Bishopsgate
London, EC2M 3YX

Programme

09:30 – Coffee & Registration

10:00 – Introductions

10:05 – Contact Centre Challenges

Interactive session with customers contributing.
Chaired by Adrian Auld – Director, VSL

  • Future needs
  • Current market trends
  • Changing requirements

10:30 – Contact Centre Developments

Shameem Smillie – Contact Centre Sales Manager, Mitel

  • Overview of MITEL Contact Centre roadmap
  • Use of AI

11:00 – Bridging The Gap: Connecting Contact Centres & Websites

Felix Winstone – Sales Director, Talkative

  • Web chat
  • Cobrowsing & voice/video calling
  •  Mitel integration

11:15 – Q&A

11:30 – Coffee & Refreshments

11:45 – Contact Centres in post GDPR world

  • Unlock the value of your communications data
    Pete Ellis, Chief Product Officer, Red Box Recorders
    Understand the power of Automatic Speech Recognition, AI and converged data capture in delivering key business & customer insights.
  • The Impact of PCI compliance,  introduction to the New Guidelines
    John Greenwood – Director Compliance 3
  • Payment processing solutions
    John Wood – Director, C3

12:45 – Lunch

13:30 – Demonstrations

Mitel
Redbox
Talkative
C3

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