The Future Of Contact Centres
7th November – London
compliance : customer engagement : technology
Join VSL and some leading names in the industry to take a look at the latest technology for contact centres.
Gauge the impact compliance may have on your organisation and explore new opportunities for efficiency and customer engagement.
7th November 2018
Mitel, 10th Floor,
London, EC2M 3YX
09:30 – Coffee & Registration
10:00 – Introductions
10:05 – Contact Centre Challenges
Interactive session with customers contributing.
Chaired by Adrian Auld – Director, VSL
- Future needs
- Current market trends
- Changing requirements
10:30 – Contact Centre Developments
Shameem Smillie – Contact Centre Sales Manager, Mitel
- Overview of MITEL Contact Centre roadmap
- Use of AI
11:00 – Bridging The Gap: Connecting Contact Centres & Websites
Felix Winstone – Sales Director, Talkative
- Web chat
- Cobrowsing & voice/video calling
- Mitel integration
11:15 – Q&A
11:30 – Coffee & Refreshments
11:45 – Contact Centres in post GDPR world
- Unlock the value of your communications data
Pete Ellis, Chief Product Officer, Red Box Recorders
Understand the power of Automatic Speech Recognition, AI and converged data capture in delivering key business & customer insights.
- The Impact of PCI compliance, introduction to the New Guidelines
John Greenwood – Director Compliance 3
- Payment processing solutions
John Wood – Director, C3
12:45 – Lunch
13:30 – Demonstrations
Sign Up Form
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