Today, businesses are confronted with the challenges of exceeding customer expectations, dealing with a highly competitive landscape and increasing cost pressures. Recording and monitoring one hundred percent of interactions with customers, suppliers and partners are important in gaining actionable insight into customer behaviour, driving increased quality and identifying new trends occurring within your business.
With the MiVoice Call Recording software (previously called Oaisys), your organisation can quickly capture, archive, and organise, playback and share voice documentation using Mitel’s patented Portable Voice Documentation (PVD™) technology. You benefit from instantaneous recall of recordings related to any given business event, like a customer experience success, report of competitor activities or ordering dispute. By organising and sharing these recordings, you can transform isolated events into part of your continuous improvement system.