Communication applications provide the tools to set your business apart; driving customer service, increasing business productivity and lowering costs, letting you get closer to your customer and colleagues.
With the MiVoice Call Recording software, your organisation can quickly capture, archive, organise, playback and share voice documentation. Whether you use call recording for performance improvement, for regulatory compliance or the monitoring of staff, call recording is now a widely used application many business cannot afford to be without.
Mitel MiCollab delivers unified messaging, mobility, teleworking, audio, web and video conferencing services tailored to the needs of today’s mobile workforce. As a single point of access to all communications and collaborations tools. Build better connections using IM, voice, video or full web collaboration from any location and on any device.
Without the right tools, the modern contact centre can be a chaotic place with customer interactions coming in on every channel including calls, web chat, email and social media. Mitel’s Award winning ‘MiContact Centre’ provides tools such as skills based routing and resource optimisation that can help you gain new efficiencies in handling these interactions.
Let your employees be more productive with the rich collaboration capabilities available through MiCollab audio, web and video conferencing, including scheduled and ad-hoc conferences, desktop and application sharing, multi-point video conferencing, and a web-based collaboration viewer.
Mailing a customer or a prospect may sound simple and relatively inexpensive. But far too many businesses and organisations are completely unaware of the invisible costs in time and resources expended on a traditional mail campaign.
SMS is an excellent tool for delivering any message – as it is not only immediate, but it also give the recipient control in terms of how and when they reply. We send millions of text messages for our clients each week, but the real benefit of the service we offer goes way beyond a simple broadcast.