Case Study: Herts Insurance Consultants
Herts Insurance Consultants have recently moved to an on-premise solution from Mitel called MiVoice Business, which is a virtual solution that runs on the company’s existing VMWare infrastructure.
Working alongside The Mitel MiVoice contact centre solution and MiVoice call recording, the insurance company is able to unlock the full potential of their customer experience utilising call recording solutions. Which are being used for the statement of facts, quality control, team audits and training.
Due to the collaborative nature of the Mitel environment, the company has also integrated a Live Web Chat feature from Talkative into their website which joins up the customer experience directly into the contact centre for true omni-channel customer contact.
To find out how this is helping them to learn more about the specific interactions and transform their customer service experience, you can read the full case study here. – Herts Insurance Consultants Case Study