Two-way interaction with customers
SMS is an excellent tool for delivering any message – as it is not only immediate, but it also give the recipient control in terms of how and when they reply. VSL send millions of text messages for our clients each week, but the real benefit of the service we offer goes way beyond a simple broadcast.
Two way interaction is how ‘everymessage’ differs. It’s not about just sending the message, it’s about getting a response for our customers and making their recipient take action – whether that’s to make a payment, or simply just to get in touch or update their details. And by integrating this with VSL’s Mobile Microsite development services, we can also ensure that the process of completing the desired action is simple, to encourage an immediate resolution.
From VSL’s own client experience, we have seen collections rates increasing by more than 20% – and where Mobile SMS is used as part of an appointment reminder system, attendance has also increased by more than 20%.