BLOG

­

July 2017

  • Business Applications Slider

Launching VSL Mobile

We are proud to announce our business mobile with a difference. VSL Mobile includes several services and tariffs to suit a wide range of businesses. Our unique on-net tariffs are ideal for organisations looking to integrate mobile and fixed-line telephony.
We understand being contactable when you are mobile is key to doing business well.

So VSL has created […]

  • Blue Padlock on white cloud

How to Approach Cloud Computing and Cyber Security in 2017

According to Gartner, by 2020 a corporate ‘no-cloud’ policy will be as unusual as a ‘no-internet’ policy would be today. Indeed, it would be difficult to imagine an organisation in 2017 that did not use webmail, file sharing and storage, and data backup.

As the use of cloud computing spreads so does awareness of the associated […]

June 2017

  • VSL School Wi-Fi Solution

Elevate the Classroom Experience with Smarter Wi-Fi

The classroom of tomorrow promises an amazing education. Blended learning, flipped classrooms, digital curriculum and other modern learning models can better engage students and help educators be more effective. But they also create new challenges for schools and their overtaxed IT teams.

Instead of lesson plans depending solely on skilled teachers, they depend on consistent, reliable […]

On Demand Webinar: How to Design the Ruckus Digital-Ready School Campus

Gone are the days of quickly outdated textbooks, sage on the stage classrooms, & technology-free zones.  Today, personalised learning experiences, digital curriculum, and 1:1 or BYOD (bring your own device) programs can better engage students and help educators improve student outcomes.

This digital transformation, however, depends upon consistent, reliable, high-performance connectivity to the school network. While many […]

The Digital School for a Digital World Conference

E2BN Conference 2017 – The Digital School for a Digital World
VSL are excited to be attending the E2BN Conference ‘Digital School for a Digital World’ conference at the end of the month.

Our children and young people are growing up in an increasingly digitised world. Every aspect of their future lives will feel the impact of new […]

May 2017

Meet the Team – Sarah

At VSL, our team is made up of hard-working, attentive employees with combined telecoms experience of over 200 years! We thought maybe you’d like to get to know us a bit more. So here is the next instalment of our ‘Meet The Team’ posts.

Name: Sarah

Job Title: Marketing Assistant

How long have you been with VSL?

2 years! Its […]

VSL has the Perfect Telephone System Solution for your School

Mobility is at the heart of all VSL’s telephony solutions ensuring organised, flexible call handling for every sort of user; whether they are office based, teaching or site roaming with a range of applications to compliment the school environment.

Millfield First & Nursery School, Buntingford was not a client of ours when they contacted VSL to […]

The Internet Security Laws are Changing, is your School Ready?

You have exactly a year, from 25th May 2018, the General Data Protection Regulation (GDPR) replaces the current Data Protection Act (DPA). The new laws increase your responsibility in how you manage and share data and information, no matter how big or small your school is.

VSL internet security support packages are designed specifically for schools […]

Is your Schools Wi-Fi up to Scratch?

Wireless Networking with entire site coverage is now a reality for many schools. VSL’s preferred solution is based on Ruckus architecture and is ideal for accessing voice, data and video; often in high density environments such as lecture halls, vast locations such as fields, as well as tightly packed classrooms in challenging building layouts.

The education […]

Do you want Paperless Bills?

If you’re a networks customer then you’ll receive a paper bill every month from us, however this method can be both time consuming for us and damaging to the environment.

We offer a service where we send out your bills by email, however we also have a customer portal linked right here on our website that […]

What Do Capacitive Touch Screens Have to do with Desk Phones and Productivity?

Mitel have brilliantly highlighted the changing world of touch screen desk phones in a recent blog post, the following is taken from their website which is full of really useful information. Click the button at the bottom of the post to head to their blog.

When we picture the business desk phone, there’s a good chance […]

April 2017

Our New Jargon Buster

We know that telecoms can be confusing, there is a lot of jargon to get your head around, including acronyms and technical terms that you may have never heard of before! Of course, we understand that some people will have heard of some of them, however it’s always handy to have somewhere you can check […]

  • Man holding mobile phone, text that read "Finding the right Connectivity Solution for Your Buisness@

Which Ethernet Option is Best for your Business?

The need for fast reliable internet and connectivity is key to the success of any business regardless of size or sector. Here at VSL, we offer numerous different internet circuit options and three different Ethernet options.
What is the difference between Ethernet over FTTC, Ethernet Copper and Ethernet Fibre
Which Ethernet option is best for your business?
Ethernet […]

The Mitel 6940 Handset

The new mobile-focused Mitel phones have landed and are causing a buzz in our office, especially the 6940 handset with its large touchscreen and Bluetooth hand piece.

The 6900 family of phones use state of the art Bluetooth 4.1 technology to pair with your mobile phone, allowing all calls to be managed on one device and a […]

March 2017

A Job Well Done

When we make a customer happy, it makes us happy. It means we have listened to their needs and provided a solution to fit perfectly, as well as installed the system and supported them consistently along the way. We create excellent relationships with our customers and their feedback is a testament to that.

Have a read […]

Meet The Team – Sophie

At VSL, our team is made up of hard-working, attentive employees with combined telecoms experience of over 200 years! We thought maybe you’d like to get to know us a bit more. So here is the next instalment of our ‘Meet The Team’ posts.

Name: Sophie

Job Title: Accounts Administrator

How long have you been with VSL?

I am 8 […]

The Latest Mitel MiVoice Application Suite

Mitel’s highly anticipated new MiVoice Office Application Suite has launched and provides customers with a brand new server which runs 4 applications all in one place.

This single server encompasses Mitel Phone Manager, MiContact Centre Campaign Manager, MiVoice Office Call Recorder and MiVoice Office Call Reporter.

This all-in-one package reduces hardware requirements, increases collaboration and generally just […]

What’s Happening with Wi-Fi?

Ruckus are our preferred choice when it comes to Wi-Fi, their technology is innovative, market leading and it just works so amazingly well that we recommend it to everyone. Last month they announced the launches of some exciting new products and software that we just had to tell you about!

Ruckus Unleashed is their platform that […]

February 2017

Technology in Business Communication in 2025

We really loved this article from Mitel, it gives us a great insight into how the office might look like in the future and how communication may change, have a read below.

 

Ten years seems like a long time, especially in the world of technology. Concepts like wearable technology, RFID and geofencing have already shown what […]

Why Cloud?

Cloud technology is growing and spreading so fast that it can be hard to keep up with it all, everything’g going hosted, from a telephone system to document sharing. It can be difficult to identify how a cloud solution can benefit you as on paper it sounds quite similar to traditional on-site equipment. However, when […]

January 2017

What is Unified Communications and why should you care?

Unified communications and collaboration brings together multiple forms of communications, like voice, video and data services, and software applications into a single environment, improving business processes and making it easier for employees to connect.

Unified communications and collaboration can include components like:

Instant messaging
Presence – knowing if a contact is free or busy
Unified messaging – the […]

The New Mitel 6900 Series

An exciting launch of new Mitel phones have landed on our desks recently and we’ve been testing them for our customers. They have excellent features and, paired with fancy new screens, look great on our desks!

Have a look at the video below to find out more:

These stunning new phones integrate seamlessly with your mobile device, […]

A Look Back at 2016

Happy new year to you all, we hope that you’ve had a lovely Christmas break.

Its been a big year for us at VSL, we’ve had our ups and downs but now its time for a quick look back at all that we have achieved and look forward to what might be happening in 2017.

So probably […]

December 2016

Christmas Opening Times 2016

Our support desk is open as follows:

A reminder that the VSL support desk is open as follows:

Fri 23rd Dec: Open 9:00 – 17:00
Sat 24th Dec: Closed
Christmas Day: Closed
Boxing Day: Closed
Tues 27th Dec: Closed
Wed 28th Dec: Open 09:00 -17:00
Thurs 29th Dec: Open 09:00 -17:00
Fri 30th Dec: Open 09:00 – 17:00
Sat 31st Dec: Closed
New Years Day: Closed
Mon 2nd Jan: Closed
Tues 3rd Jan: Back to normal hours 09:00 […]

November 2016

VSL Hosted Complete – Flexible

Saving money and being easy to use are only the beginning when it comes to VSL Hosted Complete, being flexible is a huge benefit that may be overlooked when choosing a hosted telephony system but we think think it should be talked about more.

Our new hosted solution enables you to be super flexible when it […]

The Perfect Phone for Managers – The Mitel 5360

The Mitel 5360 IP Phone is a state-of-the-art deskphone with a large, colour, touch screen display for access to applications and features that save time and increase productivity. It is a perfect device for individuals that want an attractive phone with extensive features, bringing network data and applications to the user without the need for a […]

October 2016

Do You Need a Headset?

There are some obvious jobs where it would be normal to use a headset while working, like a contact centre agent or a receptionist, however everybody that answers calls in an office environment can potentially benefit from a headset.

Benefits Include:

Free up both hands while on the phone for paper handling, writing and computer work
[…]

Ruckus Unleashed

Ever heard of a large-scale Wi-Fi system that doesn’t require a controller of some sort? Well you have now!

Ruckus Unleashed is a controller-less WLAN solution that enables small organisations to deploy great Wi-Fi in minutes, affordably.
Simple Deployment

Deploy easily with no controller
Configure a new Wi-Fi network

Network investment protection

Reduce your total cost of ownership
Forward […]

VSL Hosted Complete – Save Money

We’ve already talked about how easy to set up and use VSL Hosted Complete is, now it’s time to look at how much money our new hosted telephony solution could save you. It may be surprising, but a top of the range hosted telephony system isn’t as expensive as you may think.

With VSL Hosted […]

Telecoms Security

So let’s be clear from the start. No system is 100% secure. Security is a challenge for businesses of all sizes, striving to maximise service availability without compromising confidentiality and integrity. Local, remote and mobile users use an array of ever changing systems and application, all presenting their own and often very different challenges and security […]

Our School Solutions

VSL are the perfect educating partner to deliver telephony, connectivity and wireless networking. With reference sites across the country, our work speaks for itself.

Telephony

Telecoms doesn’t have to be complicated. Offering both hosted and on-premise solutions, VSL utilise Mitels market leading telephony platform to provide you with the latest in communications, backed up with service that […]

VSL Hosted Complete – Ease of Use

Our innovative new hosted telephony solution is many things, and being easy to set up and use is one of those. VSL Hosted Complete is all configured online through a portal, initially set up by us with all of your details, and then handed over to a chosen administrator for any future amendments.

When the system […]

  • Contact Centre Blog

Our Contact Centre Solutions

VSL have provided contact centers for hundreds of organisations in industries including insurance, finance, manufacturing and retail. They are diverse in terms of their size, set up and function. They all have one thing in common –the requirement to find a partner that understands their objectives, can deliver on their promises and provide long term […]

September 2016

How does Ruckus BeamFlex Solve Today’s Wi-Fi Issues?

Issues such as interference and distance affect W-Fi in different ways, Ruckus Wireless’ patented BeamFlex technology aims to solve both these issues with their innovative range of access points. Watch this video to understand how it all works.

Another Success Story

When we make a customer happy, it makes us happy. It means we have listened to their needs and provided a solution to fit perfectly, as well as installed the system and supported them consistently along the way. We create excellent relationships with our customers and their feedback is a testament to that.

Have a read […]

The Business-Phone Buyer’s Checklist

Once the decision has been made to buy a new business phone system, its important to make sure you do your homework before launching into calling suppliers and getting quotes.

This checklist will go through the steps you need to consider before beginning a search for a new phone system.

What do you actually need? Look […]

August 2016

A Closer Look at the Polycom VVX 400 Handset

The Polycom VVX 400 handset is one of the options available within our brand new hosted telephony solution, VSL Hosted Complete, it is available as an upgrade for any of the users.

This handset delivers a high-quality, cost effective UC solution that will handle a moderate call volume and provide the user with the advanced telephony features […]

Finding the Right Connectivity Solution for You

So many businesses have different requirements from their internet that it can be difficult to find the right package to suit their needs.

Businesses need to take into account three factors;

Number of users and their use of the internet
How business-critical is the connection
How much money can be allocated to the monthly cost

Speed/Usage
The speed […]

How to Reduce Nuisance Calls to Mobiles

Mobile phone users can send a simple text message to opt out of unsolicited sales and marketing calls from today.

The ‘text-to-register’ service, launched by the Telephone Preference Service (TPS) and Ofcom, enables mobile phone users to add their number to the UK’s official ‘do not call’ database by texting ‘TPS’ and their email address to […]

Making a Customer Happy

When we make a customer happy, it makes us happy. It means we have listened to their needs and provided a solution to fit perfectly, as well as installed the system and supported them consistently along the way. We create excellent relationships with our customers and their feedback is a testament to that.

Have a read […]

Ruckus ZoneFlex R710 Wave 2 802.11ac Wi-Fi Access Point

The ZoneFlex R710 is the industry’s first Wave 2 802.11ac access point that delivers uncompromising range, resilience and performance. Learn more about why in this short product overview.

A Closer Look at the Polycom VVX 300 Handset

The Polycom VVX 300 handset is one of the options available within our brand new hosted telephony solution, VSL Hosted Complete, it comes as standard with the Basic, Fixed, Mobile and Premium users.

This feature-rich business phone is designed for various environments for small and medium businesses, for workers that handle low to moderate call volumes and […]

Number Charges

Number charges vary depending on whether you’re calling from a landline or mobile, your phone provider and the digits the number begins with.

The below charges are estimates from UK landlines or mobiles, and differ all the time, regular rate reviews are the best way to ensure that you are getting the best possible price for […]

July 2016

Our New Hosted Solution: VSL Hosted Complete

We have now launched our brand new hosted solution for small to medium businesses, called VSL Hosted Complete!

We have a whole page dedicated to this innovative solution, which can be found here, but here is a little summary.

What is the solution?

A comprehensive package that includes lines, calls, phones and connectivity.
Pay per user, choosing […]

Ruckus BeamFlex Explained

How and Why Ruckus BeamFlex Technology Works to Improve Range, reliability and Performance of Wi-Fi Networks and Services.

Meet the Team: Jeanette

At VSL, our team is made up of hard-working, attentive employees with combined telecoms experience of over 200 years! We thought maybe you’d like to get to know us a bit more. So here is the next instalment of our ‘Meet The Team’ posts.

Name: Jeanette

Job Title: Support Administrator

How long have you been with VSL?

Since September 2009 – […]

Fast Unlimited Connectivity Solutions from VSL

Think back three years and consider how your use of the internet has changed. In a relatively short period of time, we have become completely reliant on the internet for more and more business activities. Email, cloud based applications, networking, data storage, SIP trunks (internet telephone lines), banking and disaster recovery to name just a few.

A […]

Mitel Bluetooth Accessories

Everybody here at VSL loves the bluetooth accessories for the Mitel IP phones, they greatly improve customer experience, mobility and ease of use.

The module allows a Mitel MiVoice IP Phone user to integrate their Bluetooth headset with their desk phone, allowing them to enjoy the hands-free freedom with their desk phone that they’ve become accustomed […]

Mitel 5320, 5330 and 5340 Phone Training Video

Do you have a Mitel 5320, 5330 or 5340 IP handset? Learn how to plug in your phone, log-in, make and receive calls and use the phones in-built features in the following video.

Mitel MiVoice 5360 IP Handset

The Mitel MiVoice 5360 IP Phone is Mitel’s latest state-of-the-art IP phone, which includes a large, colour, touch-sensitive, graphical display screen for easy access to communications information, time-saving applications, and extensive features. It provides professionals with an intuitive colour interface for easier viewing and navigation, of both phone functions and productivity-enhancing applications.

The Mitel 5360 is […]

Benefits of Mitel Software Assurance

It may seem obvious, but software assurance is incredibly beneficial for your business. It’s available for a wide range of Mitel products and is usually billed within your VSL maintenance contract. So if there is an issue, we’re on hand to come to your rescue!
What are the benefits?
Keeping software levels up-to-date; Mitel update software for […]

June 2016

Ruckus in Education

Wireless Networking with entire site coverage is now a reality for many schools. VSL’s preferred solution is based on Ruckus architecture and is ideal for accessing voice, data and video, often in high density environments such as lecture halls, vast locations such as fields and tightly packed classrooms with challenging building layouts.

High performance at an […]

Paying Too Much for Conferencing?

Whether you’re a small business with clients over the country or a multi-national with teams all over the world, you need to be able to bring people together quickly and cost-effectively. Conferencing reduces transport costs as well as increasing efficiency, productivity and improving the customer experience and VSL’s MeetMe conferencing platform works on a pay-as-you-use […]

Product Focus: SIP Trunks

What are SIP Trunks?

Quite simply… A way to utilise an internet circuit to make calls.

SIP trunks are channels that are delivered over an IP (internet) connection that carry voice from your business to the public telephone network using a technology called SIP. As ISDN is gradually being phased out, SIP trunks are considered the obvious […]

May 2016

What’s the Ruckus about?

Ruckus Wireless is a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services. The Ruckus Smart Wi-Fi technology redefines what is possible in wireless network performance with flexibility, reliability and affordability.

So what is Pervasive Performance?

Pervasive Performance is a combination of innovative features […]

Meet The Team: David

At VSL, our team is made up of hard-working, attentive employees with combined telecoms experience of over 200 years! We thought maybe you’d like to get to know us a bit more. So here is the next instalment of our ‘Meet The Team’ posts.

Name: David

Job Title: Engineer

How long have you been with VSL?

Some might say that […]

How does an out-dated phone system affect your business?

Your business telephone system maybe isn’t something that you think about very often. It  just works. You make and receive calls, use the transfer and hold buttons and every now and then you might program up a new speed dial key. At the end of the month a phone bill comes in and you simply […]

Renault Clio Cup – Thruxton

New results in for the Clio Cup Race at Thruxton!

Thruxton played host to the 5th and 6th round of the Renault Clio UK Championship. After a frustrating Donington, Team Pyro and BMR driver Josh Price hit the ground running with a great turn of speed! Timed Qualifying saw Price excel, taking 3rd fastest time overall in […]

  • Connectivity

Bulk SMS Communication

Two-way interaction with customers
SMS is an excellent tool for delivering any message – as it is not only immediate, but it also give the recipient control in terms of how and when they reply. VSL send millions of text messages for our clients each week, but the real benefit of the service we offer goes […]

What We Do

We thought it was about time we started making a little more noise about all the fantastic things VSL can offer your business. Where better to start than with a new company brochure. Nothing too heavy, just the highlights, but we think you’ll be surprised at the range and scope of our communications solutions. So […]

April 2016

Renault Clio Cup – Donington

New results in for the Clio Cup Race at Donington!

Rounds 3 & 4 of the Renault Clio Cup UK Championship headed to Donington Park. A mixed range of weather conditions, featuring 4 seasons in one day left the track conditions a lottery for all drivers.

Josh Price endured a difficult qualifying, with a lack of grip […]

Renault Clio Cup – Brands Hatch Indy

As you may or may not know, we sponsor a driver called Josh Price in the Renault Clio Cup, which is part of the British Touring Car Championship. We will be posting updates on his performance throughout the season so look out for a page dedicated to his progress and results.

The 2016 season kicked off at the […]

BT Wholesale choose VSL to promote their Ethernet and SIP Trunk offering

VSL’s managing director, Adrian Auld, is not exactly camera shy, so when BT Wholesale asked for a case study, Adrian was only too happy to happy to share the story of a great partnership.

While many vendors have SIP offers, only BT Wholesale could deliver Ethernet and SIP trunking from a single provider. And finding a […]

Ruckus Education Pricing Offer

Wireless Networking with entire site coverage is now a reality for many schools. VSL’s preferred solution is based on Ruckus architecture and is ideal for accessing voice, data and video, often in high density environments such as lecture halls, vast locations such as fields and tightly packed classrooms with challenging building layouts.

High performance at an […]

March 2016

Easter Opening Hours

The office will be closed from Thursday 24th of March at 5:30pm and re open on Tuesday 29th at 9am for the Easter break.

If you have an extended maintenance contract and require support during this period, please call our main number 0800 093 3000 and follow the prompts to contact an engineer. Please do not […]

Toshiba End of Life Notification

Toshiba Telephony solutions have long been a part of VSL’s business. However, Toshiba Northern Europe has recently announced that the CIX and IP Edge product ranges will be moved into a technical support phase as of 1st June 2016.

In short, this means Toshiba will no longer continue to develop these platforms and no software updates […]

Mitel – Powering Connections

Mitel are our preferred partner when it comes to telephony. Their range of products and services means that we can provide our customer with their perfect solution which will improve employee and customer collaboration, increase productivity and simplify IT management.

On Premise, Virtual, or Cloud Communications… it’s all the same to us. The same platform, the same […]

Administrator Required

This is an opportunity to join a rapidly expanding UK Telecoms Service Provider of Voice, Data and Cloud services. As part of this expansion, VSL are looking for a highly organised individual with an eye for detail.

You will be responsible for ordering network services from telecoms operators such as BT. You will be self-driven and […]

February 2016

Meet The Team: Jackie

At VSL, our team is made up of hard-working, attentive employees with combined telecoms experience of over 200 years! We thought maybe you’d like to get to know us a bit more. So here is the first instalment of our ‘Meet The Team’ posts.

Name: Jackie
Job Title: Account Manager

1. How long have you been with VSL?

5 […]

Meru End of Life Notification

VSL have been providing Meru Network wireless solutions since 2007. At the time, Meru’s market-leading single cell architecture and affordable price point made it an industry leader and our preferred choice for Wi-Fi deployments, especially within the education sector. Following a product review, Meru announced that as from 1st April 2016, the Meru MC1500 Controller […]

Website Re-launch!

It’s been long-awaited by everyone here at VSL, but finally the new website has arrived. Thanks to everyone who’s provided feedback, hopefully we’ve incorporated your ideas.

So, whats changed?

A fresh new look, easy to navigate and mobile friendly.
A link to our new customer portal so that you can view and analyse your bills (more info soon, […]

Free Box of Chocolates!

Have a box of chocolates on us with any Mitel Bluetooth accessory order
We’re so loved up with our Bluetooth handsets and headsets that we are offering a box of chocolates with any order throughout the whole of February!

These accessories offer a range of functions such as a built in ringer, the ability to initiate, end, […]

January 2016

  • Tough Mudder
  • Tough-Mudder-1
  • Tough-Mudder-1

Want to join the VSL Tough Mudder team?

We had such a good time at Tough Mudder last year that we’re crazy enough to be taking part again, with the addition of some new recruits!

Along with our newbies we’d love to have even more people taking part with us! So if you’re interested in joining the VSL Tough Mudder Team, please get in […]

  • Contact Centre Blog

Multichannel Contact Centre Solutions

Top Benefits of Multichannel Contact Centre Solutions

Flexible Customer Experience
Empower customers to interact with your contact center in the medium of their choice—voice, email, SMS, fax, social media, web chat, or multimedia self-service. Give your customers the flexibility to choose the medium that makes the most sense for them so they can make more intelligent, informed  […]

December 2015

  • Christmas Headset Offer

Christmas Headset Offer!

As Christmas nears and it starts to get colder, there’s no need to balance the phone on your shoulder, because any headset order placed in December, will come with a nice surprise you’ll always remember!

Call or email us with a headset order before the 23rd of December and you’ll receive a free gift as a thank you!

Call on […]